Refund policy
RETURNS AND REFUNDS
60-Day Money-Back Guarantee
We stand behind bare 12 completely. If you are not satisfied with your results for any reason, contact us within 60 days of receiving your order and we will issue a full refund. No lengthy explanation required.
Returns
For unused, unopened items, we have a 60-day return policy. You have 60 days from the date you receive your order to request a return. To be eligible, your item must be in its original packaging. You will also need your receipt or proof of purchase.
To start a return or submit a satisfaction refund request, contact us at help.barebody@gmail.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
For any return questions, contact us at help.barebody@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Exceptions
We are unable to accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return your original item and, once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at help.barebody@gmail.com.